Creating a Quality Culture through Better Clinical Outcomes

Quality is defined in many ways as it is seen in the perspective of the users of goods and services. Healthcare quality is not similar to any other service industry and can be complex as each person is unique and therefore, some clinical protocols may not work similarly on every patient with same ailment, and so are the outcomes. Moreover, a quality culture needs to be cultivated across the care continuum i.e healthcare professional, healthcare organisation, and healthcare system.

Health care leaders and quality staff play a critical role in selecting key performance measures; ensuring that the measurement process is using proven methods; collect reliable data; and ensure that the data are properly analyzed and used for decision-making and improvement.

Clinical outcomes need to be measured through indicators based on pre-defined parameters and methodology. How does improving quality lead to better clinical outcomes? This workshop aims to highlight the concepts of quality, culture of quality, some of the tools for improving quality, defining quality and clinical indicators and dashboard.

The two-day workshop is aimed at staff who actively participates in quality and patient safety audits and improvement efforts in different types of health care organizations, and who are interested in gaining competencies in clinical performance measurement and data collection by understanding the different tools for quality improvement and performance indicators.

Entry Competencies of Participants (Prerequisites)
Healthcare professionals, hospital staff, quality managers, quality team members

• Understand the various quality improvement tools
• Understand the concept of patient safety
• Understand the concept of performance indicators: defining, measuring and monitoring

At the end of the course, participants will learn and be exposed to the following:

• Understanding and interpretation of quality improvement tools
• Learn the basics of patient safety
• Concept of clinical indicators: defining, measuring and monitoring