September 4-6, 2019 | Patient-Centered Healthcare Management Course (Tier 2)

HEALTHCORE, with its mission of equipping healthcare providers to become globally competitive providing patient-centered care and assuring patient safety, has launched a
certificate program that will develop leaders who will carry forward safe and quality healthcare delivery. The course will also help them understand the global standards in healthcare, implement, and comply with the very stringent requirements of international accreditation agencies, if desired.

HealthCore is committed to providing healthcare leaders and staff with a set of core topics that serve as building blocks for improving quality and patient safety. This TIER 2 workshop is in continuation of the foundational subjects in TIER 1.

To improve quality of care and maximize patient safety, organization must have the tools and methods for monitoring permanence of clinical and administrative services. This monitoring requires competencies in using data management definitions, tools, and methods to select and describe measures, collected data, and to display and analyze data.

This 3-day workshop aims to improve the level of knowledge and competencies in the basic concepts, methods, and tools related to selection and description of measures which is the foundation of data management.

Participants will be taught how to gather and analyze data in developing their Key Performance Indicators (KPIs) and in monitoring their clinical and administrative performance. Some of the KPI’s to be discussed are:

1) Incidence of Medication Errors
– Prescription Error – Dispensing Error
2) Catheter Associated Urinary Tract Infection Rate (CAUTI)
3) Ventilator Assisted Pneumonias (VAP)
4) Central Line Associated Related Blood Stream Infection (CLABSI) 5) Surgical Site Infection
6) Total Mortality Rate
– Proportional Infant Mortality Rate
– Proportional Maternal Mortality Rate
7) Compliance to Hand Hygiene
8) Incidence of Fall
9) Incidence of Bed Sores After Admission 10) Incidence of Needle Stick Injuries
11) Incidence of Patient Identification Errors 12) Employee Attrition Rate
13) Employee Satisfaction Index
14) Employee Absenteeism Rate 15) Waiting Time for Services
16) Patient Satisfaction Index
17) Other Performance Measures

The workshop will provide a series of one-hour didactic lectures combined with brief tabletop exercise to demonstrate the use of concepts, methods, and tools.

Leaders, managers, and quality improvement staff in healthcare facilities will benefit from participation in this workshop. There are no specific requisitions for participation. However, participants should be in a position to improve quality and patient safety processes in their respective organizations. As a prerequisite, each participant must bring a laptop and be familiar with the basics of Excel Spreadsheet application.