Time | Activities |
---|---|
8:00 AM | Registration |
08:30 AM | Welcome & Introduction |
09:00 AM | Overview on Health Tourism Industry & Its Opportunities |
10:00 AM | Break |
10:30 AM | Infection Risks and Communicable Diseases Associated with Aesthetic Centers & Beauty Salons |
11:00 AM | Importance of Cleaning, Disinfection & Packaging |
12:00 NN | Lunch |
1:00 PM | TESDA trainings, requirements, and assessments for beauty salons |
2:00 PM | Steam Sterilization Process & Sterilization Monitoring |
2:30 PM | Hand Hygiene Guidelines & Recommendations |
3:00 PM | Break |
3:30 PM | Occupational Health & Safety |
4:30 PM | Open Forum |
5:00 PM | Closing & Awarding of Certificates |
DAY 1
Time | Activities |
---|---|
8:30 - 9:00 am | Registration |
09:00 - 9:15 am | Introduction of Faculty & Participants |
9:15 – 9:45 AM | Orientation about Accreditation - Structure - Programs & Activities - Benefits of Accreditation |
9:45 – 11:00 AM | Governance and Leadership - The governing body’s responsibilities for the quality and safety of services provided in a dialysis center |
11:00 –11:15 AM | COFFEE & TEA BREAK |
11:15 – 1:00 PM | Human Resource Management - Human resource planning and requirements - Recruitment process and professional development for staff |
1:00PM – 1:45 PM | LUNCH |
1:45 – 3:00 PM | Facility and Risk Management - Process of planning, designing, development and maintenance of the infrastructure to ensure optimum quality and outcomes - Safety and security plan - Preventing avoidable harm or risk of harm |
3:00 – 3:30 PM | Information Management System - Effective information management system that is able to capture, transmit, store, analyze, utilize and retrieve information as and when required for improving clinical outcomes |
3:30 – 3:45 PM | COFFEE & TEA BREAK |
3:45 – 4:45 PM | Continual Quality Improvement - What are the quality and safety improvement programs that will promote patient safety and quality of care - Performance indicators and benchmarks in evaluating the Quality Program |
4:45 – 5:30 PM | Patient Assessment and Care - The requirements and processes in the assessment and care of patients |
DAY 2
Time | Activities |
---|---|
9:00 – 9:15 AM | Recap of Day 1 |
9:15 – 9:45 AM | Patient Rights and Education - What are the patients’ rights? - What information should be communicated that will result to customer satisfaction? |
9:45 – 11:00 AM | Medication Management and Safety - The processes for procurement, storage, prescribing, transcribing, preparing, dispensing and administration of safe and effective medication |
11:00 – 11:15 AM | COFFEE & TEA BREAK |
11:15 – 12:15 PM | Dialysis Care and Safety - Policies and procedures required to ensure achievement of desired outcomes and dialysis care is safe |
12:15 – 1:15 PM | Hygiene and Infection Control - Requirements and procedures in managing risk of infections |
1:15 – 2:00 PM | LUNCH |
2:00 – 2:15 PM | Mock Audit: Briefing - Observing the practices |
2:15 – 2:45 PM | Visit to Dialysis Center |
2:45 – 3:30 PM | Group Work to Prepare Report on Findings in Relation to the Standards |
3:30 – 3:45 PM | COFFEE & TEA BREAK |
3:45 – 4:30 PM | Presentation of Group Work & Open Forum |
4:30 – 5:00 PM | SPECIAL ADDRESS Undersecretary Mario Villaverde (TBC) Department of Health CLOSING REMARKS Dr. Rose Liquete Executive Director, National Kidney & Transplant Institute |
5:00 – 5:30 PM | Awarding of Certificates |
DEVELOPING A DATA COLLECTION PLAN IN THE HOSPITAL
Time | Activities |
---|---|
8:30 - 9:00 am | Registration & Networking |
09:00 - 9:30 am | Introduction Administrative Issues Workshop Objectives Ground Rules Plus Delta |
9:30 – 10:30am | 1. Measure Selection |
10:30 – 10:45am | BREAK |
10:45am – 12:00pm | 2. Measure Description |
12:00 – 1:00pm | LUNCH |
1:00 – 2:00pm | 3. Numerator and Denominator |
2:00 – 3:45pm | 4. Percentage, Ratio, and Rate |
3:45 – 4:00pm | BREAK |
4:00 – 5:30pm | 5. Targets and Benchmarking |
5:30 – 6:00pm | Wrap Up Adjournment |
DEVELOPING A DATA COLLECTION PLAN IN THE HOSPITAL
Time | Activities |
---|---|
8:30 - 9:00 am | Participant Arrival |
09:00 - 9:30 am | Introduction Administrative Issues Workshop Objectives Ground Rules Plus Delta |
9:30 – 10:30am | 1. Data Collection Plan Content |
10:30 – 10:45am | BREAK |
10:45am – 12:00pm | 2. Data Types and Elements |
12:00 – 1:00pm | LUNCH |
1:00 – 2:00pm | 3. Sampling |
2:00 – 3:45pm | 4. Data Validation |
3:45 – 4:00pm | BREAK |
4:00 – 5:30pm | 5. Data Validation Continued |
5:30 – 6:00pm | Wrap Up Adjournment |
ANALYSIS & PRESENTATION OF DATA FOR MONITORING OF QUALITY & PERFORMANCE IN THE HOSPITAL
Time | Activities |
---|---|
8:30 - 9:00 am | Participant Arrival |
09:00 - 9:30 am | Introduction Administrative Issues Workshop Objectives Ground Rules Plus Delta |
9:30 – 10:45am | 1. Data Aggregation |
10:30 – 10:45am | BREAK |
10:45am – 12:00pm | 2. Data Aggregation Continued |
12:00 – 1:00pm | LUNCH |
1:00 – 2:00pm | 3. Mean, Median, Standard Deviation |
2:00 – 3:45pm | 4. Pie, Bar, Pareto, and Trend/Run Charts |
3:45 – 4:00pm | BREAK |
4:00 – 5:30pm | 5. Data Display and Reporting |
5:30 – 6:00pm | Wrap Up Adjournment |
7 October 2019 (DAY 1)
Time | Activities |
---|---|
8:30 am | Introduction |
09:00 am | Terminology, learning objectives and methodology, purpose and use of the guidelines |
10:00 am | - Morning Coffee Break - |
10:15 am | Principles of cleaning in a healthcare environment |
12:00 pm | - Lunch - |
1:00 pm | Basics of infection control |
1:30 pm | Staff health – protecting yourself and others |
2:30 pm | Practical Exercise – Case Studies |
3:30 pm | - Afternoon Coffee Break - |
4:45 pm | Evaluation of Results |
5:00 pm | End |
8 October 2019 (Day 2)
Time | Activities |
---|---|
8:30 am | Review of Day 1 |
09:00 am | Cleaning chemicals, equipment and techniques |
10:00 am | - Morning Coffee Break - |
10:15 am | Environmental management practices |
12:00 pm | - Lunch - |
1:00 pm | Standard Operating Procedures for cleaning |
2:00 pm | Cleaning of special facilities |
2:30 pm | Cleaning schedule |
3:00 pm | - Afternoon Coffee Break - |
3:30 pm | Practical Exercise – Case Studies |
4:45 pm | Evaluation of Results |
5:00 pm | End |
9 October 2019 (Day 3)
Time | Activities |
---|---|
8:30 am | Review of Day 2 |
09:00 am | Management of medical equipment |
10:00 am | - Morning Coffee Break - |
10:15 am | Risk categorization of hospital areas |
12:00 pm | - Lunch - |
1:00 pm | Pest Control |
1:30 pm | Additional considerations |
2:30 pm | Practical Exercise – Case Studies |
3:30 pm | Examinations |
4:30 pm | Evaluation of Results |
5:00 pm | End |
DISCUSSION TOPICS
ESSENTIALS OF RISK MANAGEMENT
• What is the definition of risk?
• What is risk management?
• What are the focus areas of risk management that relates to provision of health care services?
• What is the design of a risk management program?
RISK ASSESSMENT
• What is the purpose of a risk assessment?
• What are the key determinants of risk assessment?
• What are the different risk assessment methods?
• What is the method for conducting a “Hazard Vulnerability Analysis”
HAZARD VULNERABILITY ANALYSIS (HVA)
• What is the role of facility inspection in conducting and HVA?
• What is the purpose of an HVA?
• What is the method for conducting a HVA
FAILURE MODE EFFECT ANALYSIS (FMEA)
• What is the purpose of an FMEA
• What is the method for conducting a FMEA?
• What are risk reduction solutions and how do they related to FMEA?
ERROR PROOFING
• What are the concepts of error proofing?
• What are the determinants of human errors?
• What is the role of human factor engineering and ergonomics in error proofing?
• What are health care examples of error proofing
TOOLS AND METHODS
1. ESSENTIALS OF RISK MANAGEMENT
• Design of risk management program
2. RISK ASSESSMENT & TOOLS
• Completion of risk assessment tool
3. FAILURE MODE EFFECT ANALYSIS (FMEA)
• Completion of FMEA table
4. ERROR PROOFING
• Identification and categorization of human errors
Time | Activities |
---|---|
8:00 - 8:30 | Participant Arrival |
08:30 – 09:00 | Introduction to Patient Management & Quality Assurance |
09:00 – 9:30 | Workshop Proper Administrative Issues Workshop Objectives Ground Rules Plus Delta |
09:30 – 10:30 | Essentials of Risk Management |
10:30– 10:45 | Break |
10:45 – 12:00 | Risk Assessment |
12:00 – 13:00 | Lunch |
13:00 – 13:30 | Risk Assessment Continued |
13:30 – 15:15 | FMEA |
14:15 – 15:15 | High Risk Medications |
15:15 – 15:30 | Break |
15:30 – 16:45 | Error Proofing |
16:45 – 18:00 | Three Day Workshop Review Wrap Up Adjournment |
DISCUSSION TOPICS
1. ESSENTIALS OF PATIENT SAFETY CULTURE
• What is a leader?
• How can leaders support patient safety?
• What are patient safety events?
• What is the relationship between medical errors and patient safety events?
• What is the relationship between medical errors and process inefficiency?
• What are the steps to managing patient safety events?
2. INTRODUCTION TO PATIENT SAFETY GOALS
• What is a patient safety goal?
• Why are patient safety goals important?
• What is the origin of patient safety goals?
• What is a standard and the relationship to patient safety goals?
• What is a method for interpreting standards?
3. REVIEW OF PATIENT SAFETY GOALS
• What is the interpretation of the patient safety goal?
• What are the process requirements of the patient safety goal?
• What are recommended good practices?
• How can compliance with the patient safety goal be evaluated?
TOOLS AND METHODS
1. ESSENTIALS TO PATIENT SAFETY CULTURE
• Brainstorming
• Categorization of patient safety events
2. INTRODUCTION TO PATIENT SAFETY GOALS
• Method for interpreting standards
• Identification of process requirements of standards
3. REVIEW OF PATIENT SAFETY GOALS
• Interpretation of goals
• Analysis of process requirements
• Designing “good practice” processes
• Selecting compliance measures (indicators)
Time | Activities |
---|---|
8:00 - 8:30 | Participant Arrival |
08:30 – 09:00 | Introduction to Patient Management & Quality Assurance |
09:00 – 9:30 | Workshop Proper Administrative Issues Workshop Objectives Ground Rules Plus Delta |
09:30 – 10:15 | 1. Essentials of Patient Safety Culture |
10:15– 10:30 | Break |
10:30 – 11:30 | 2. Introduction to Patient Safety Goals |
11:30–12:00 | Patient Safety Identification |
12:00 – 13:00 | Lunch |
13:00 – 14:15 | Effective Communication |
14:15 – 15:15 | High Risk Medications |
15:15 – 15:30 | Break |
15:30 – 16:30 | Safe Surgery |
16:30 – 17:15 | Hand Hygiene |
17:15 – 18:00 | Fall Prevention |
18:00 – 18:30 | Wrap Around Adjournment |
DISCUSSION TOPICS
ESSENTIALS OF LEADERSHIP AND QUALITY
• What is leadership and who are the leaders in a healthcare organization?
• What are leadership requirements that support quality and patient safety?
• What is the role of emotional intelligence in fostering effective leadership?
COST OF QUALITY ANALYSIS
• What are the concepts and methods of cost of quality analysis?
• What is the practical use of a cost of quality analysis?
PRIMARY DRIVER DIAGRAM
• What is the purpose of a primary driver diagram?
• What are methods for using a primary driver diagram to develop sustainable solutions
CULTURE OF SAFETY
• What is the patient safety crisis?
• What is culture of safety?
• What are the key aspects of a culture of safety?
• What are the methods for monitoring culture of safety in a healthcare organization?
CHANGE MANAGEMENT
• What are the components of a four-step change management model?
• What are practical approaches for using change management concepts to support quality and patient safety improvement?
TOOLS AND METHODS
1. ESSENTIALS OF LEADERSHIP AND QUALITY
• Brainstorming
• Consensus Fist of Five
• Ground Rules
• Plus Delta
2. COST OF QUALITY ANALYSIS
• Cost of quality case study and analysis
3. PRIMARY DRIVER DIAGRAM
• Writing AIM statements
• Primary driver diagram analysis
4. CULTURE OF SAFETY
• Review and analysis of safety walk questions
• Benefits and Barrier tool
5. CHANGE MANAGEMENT
• Developing shared vision for quality and patient safety problems
• Conducting a stakeholder analysis
• Use of ARMI tool to ensure staff engagement
Time | Activities |
---|---|
8:00 - 8:30 | Participant Arrival |
08:30 – 09:00 | Introduction to Patient Management & Quality Assurance |
09:00 – 9:30 | Workshop Proper Administrative Issues Workshop Objectives Ground Rules Plus Delta |
09:30 – 10:45 | 1. Essentials of Leadership and Quality Management |
10:30– 10:45 | Break |
10:45 – 12:00 | 2. Cost of Quality Analysis |
12:00–13:00 | Lunch |
13:00 – 14:00 | 3. Primary Driver Diagram |
14:00–15:45 | 4. Culture of Safety |
15:45–16:00 | Break |
16:00–18:00 | 5. Change Management |
18:00 –18:30 | Wrap Up Adjournment |
An entrepreneur before entrepreneurship became a buzzword. Armed with 45 years worth of real-world expertise in building companies from the ground up, Ravi founded Mercatus Capital in 2006, to nurture and invest in the next generation of start-up businesses. Ravi’s other successes range from growing his own law practice into a multi-partnership firm, to building properties across the Asia Pacific region, to being instrumental in the launches of several IPOs on the Australian and Singaporean stock exchanges.
Ravi was also the Executive Chairman and President of Fisher Scientific Inc. for the Asia Pacific region. Currently, Ravi — having taken a back seat to focus on his family and personal interests — is the Chairman Emeritus of Eight Mercatus, where his philanthropic support and expertise remain vital.
Johnny is the Chairman of the Philippines-India Business Council (PIBC), a subsidiary designated “India Desk” under the Philippine Chamber of Commerce and Industry (PCCI). He has been working on bringing the Philippines and India together, way back from 2002, officially beginning during his term as President for the Federation of Indian Chamber of Commerce and Industry (Philippines). He is also the appointed Country Chair for the ASEAN-India Business Council (Philippines). He has represented the Philippines in various ASEAN meets under the umbrella of the ASEAN-India Business Council and has made it his personal interest passion in furthering the business relationship between India, the Philippines, and the ASEAN Countries.
Rtn. Johnny has been residing in the Philippines for close to four decades and has also made his personal passion of watch appreciation into e-commerce with close to fifty stores nationwide, carrying a portfolio of various Swiss Brands among others with a focus on Automatic Watches. Mr. Chotrani is also a telecommunication consultant of various hospitals.
Chairman of the Board of E-HealthCore, has had an extensive experience in private sector and government service as well as in civil society organizations. Starting as a management trainee in 1968, he held various senior technical and marketing management positions at Unilever Philippines until he joined the government when he was appointed OIC Governor of the province of Bulacan in March, 1986. He went on to serve as Bulacan Governor for 12 years during which time he was elected as National President of the League of Provinces for 3 terms and founding Chairman of the League of Leagues later renamed Union of Local Authorities of the Philippines. He had also served as Chairman of the Cooperative Development Authority, Secretary of Department of Agrarian Reforms, Secretary of Tourism, Chairman of Philippine International Trading Corporation, and founding Chairman of PITC Pharmaceuticals Inc, now known as PPPI, which launched the “Botika ng Bayan” Program to promote safe and affordable generic medicines.
Governor Pagdanganan is presently also Chairman of Medicines Transparency Alliance, (MeTA) Inc., and Health Retirement and Tourism Alliance (HeaRT). He is also a member of the National Executive Board of the Boy Scouts of the Philippines where he has served as National President for four terms. He is also a Past President of the Rotary Club Of Manila, the first Rotary Club in Asia, and Past District Governor of Rotary International District 3810.
Gov Pagdanganan graduated with the degrees of Bachelor of Chemical Engineering, summa cum laude, in 1968, and Bachelor of Laws in 1990, from Manuel L. Quezon University. He obtained a Masters in Business Administration at Dela Salle University in 1980. He was also granted a Doctorate in Education Management, honoris causa, by the Bulacan State University in 1995. He is presently a part-time professorial lecturer at the Polytechnic University of the Philippines Open University System and an Eminent Fellow at the Philippine Public Safety College.
Joyce is a staunch advocate for the Globalization of Healthcare, International Trade in Health Services and Medical Tourism. She spearheaded various initiatives in the development of the Philippines as a global healthcare destination including the Philippine Medical Tourism Program that was launched in 2006. Joyce founded HealthCore in 2010 with the vision to make the country a premier healthcare and tourism destination by introducing international quality standards in the healthcare and hospitality industry evidenced by achieving globally-recognized Quality Accreditation seals.
Joyce was the former Country Head for Aster DM Healthcare (Philippines), formerly Regional Representative of Temos certification based in Germany, Representative for NABH International and by Swiss Approval International for ISO certifications in healthcare and hospitality services. In 2015, she was licensed as a National Assessor for the Accommodation Sector by the Philippines’ Department of Tourism. In addition, she authored the Philippine Medical Tourism Compendium and served as Contributing Editor to Philippine Daily Inquirer for the Philippine Health and Wellness Travel section. She worked for 12 years in investment banking where she held various positions.
At present, she is the appointed Patient Safety Ambassador for the ASEAN region by the Patient Safety Movement Foundation based in the US, Part-Time Faculty in NEU-School of International Relations, and ISO 9001:2015 Certified Lead Auditor.
Joyce finished B.S. Tourism, Cum Laude and Most Outstanding Student, from the University of Santo Tomas and completed her MBA from the Ateneo Graduate School of Business.