Creating a Quality Culture
DISCUSSION TOPICS
1. ESSENTIALS OF PATIENT SAFETY CULTURE
• What is a leader?
• How can leaders support patient safety?
• What are patient safety events?
• What is the relationship between medical errors and patient safety events?
• What is the relationship between medical errors and process inefficiency?
• What are the steps to managing patient safety events?
2. INTRODUCTION TO PATIENT SAFETY GOALS
• What is a patient safety goal?
• Why are patient safety goals important?
• What is the origin of patient safety goals?
• What is a standard and the relationship to patient safety goals?
• What is a method for interpreting standards?
3. REVIEW OF PATIENT SAFETY GOALS
• What is the interpretation of the patient safety goal?
• What are the process requirements of the patient safety goal?
• What are recommended good practices?
• How can compliance with the patient safety goal be evaluated?
TOOLS AND METHODS
1. ESSENTIALS TO PATIENT SAFETY CULTURE
• Brainstorming
• Categorization of patient safety events
2. INTRODUCTION TO PATIENT SAFETY GOALS
• Method for interpreting standards
• Identification of process requirements of standards
3. REVIEW OF PATIENT SAFETY GOALS
• Interpretation of goals
• Analysis of process requirements
• Designing “good practice” processes
• Selecting compliance measures (indicators)
| Time | Activities |
|---|---|
| 8:00 - 8:30 | Participant Arrival |
| 08:30 – 09:00 | Introduction to Patient Management & Quality Assurance |
| 09:00 – 9:30 | Workshop Proper Administrative Issues Workshop Objectives Ground Rules Plus Delta |
| 09:30 – 10:15 | 1. Essentials of Patient Safety Culture |
| 10:15– 10:30 | Break |
| 10:30 – 11:30 | 2. Introduction to Patient Safety Goals |
| 11:30–12:00 | Patient Safety Identification |
| 12:00 – 13:00 | Lunch |
| 13:00 – 14:15 | Effective Communication |
| 14:15 – 15:15 | High Risk Medications |
| 15:15 – 15:30 | Break |
| 15:30 – 16:30 | Safe Surgery |
| 16:30 – 17:15 | Hand Hygiene |
| 17:15 – 18:00 | Fall Prevention |
| 18:00 – 18:30 | Wrap Around Adjournment |
